MARIE-SOPHIE GERMAIN

I work as an Engagement Specialist at the British agency The Social Element, where I also serve as a Moderator for PlayStation since 2019.
In this role, I ensure users engage respectfully and within legal guidelines, fostering a safe and positive online space — particularly for younger audiences. I’m also involved in account appeals and blog moderation, helping to maintain a healthy and supportive community environment. I later joined the Twitch Moderation Team during live events in France.

I am a Certified Moderator, registered in the British Register of Trained Moderators, ensuring employers can be confident that successfully trained moderators have met the required benchmark and are kept up-to-date with industry activities and current legislation.

In the past (2007 – 2017), I was an administrator of one of the largest pet forums in France, a highly active community with millions of messages and thousands of daily users.
My responsibilities included overseeing moderation teams, enforcing community guidelines, and ensuring a safe and respectful environment for users of all ages. I handled conflict resolution, user support, and sensitive content issues — building a trusted space for discussion, learning, and connection around pet care.

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I help create and maintain safe, respectful, and inclusive digital environments — grounded in professional moderation, platform knowledge, and a human understanding of online behavior.

With extensive experience as a certified moderator, I work across social media platforms, forums, and branded communities to ensure that conversations remain respectful, legal, and aligned with community standards. I specialize in protecting both users and brands — particularly in high-visibility or youth-facing spaces.

🛡️ Professional Moderation

• Certified moderator with hands-on experience across platforms and sectors
• Enforcing platform guidelines, terms of service, and brand-specific rules
• Removing harmful content while maintaining community flow and tone
• Managing conversations involving minors, vulnerable users, or sensitive issues

🚨 Risk Awareness & Issue Escalation

• Identifying harmful trends, behavioral red flags, or problematic interactions early
• Handling sensitive content, potential threats, or reputation risks with care
• Escalating safety concerns to the appropriate internal or platform teams
• Supporting teams during peak traffic or crisis situations with calm and clarity

🚨 Tone-Sensitive, Multilingual Safety Work

• Moderating in both English and French with cultural and linguistic awareness
• Tailoring tone to the brand, audience, and context
• Representing platform and brand values while respecting user dignity

Online safety is more than a checkbox — it’s an ongoing conversation between people and platforms. I help make that conversation safe, clear, and human.

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