MARIE-SOPHIE GERMAIN

Storyteller. Wordsmith. Community Builder.

Gaming Sector Expertise

I manage safer, more respectful spaces in the gaming world — through moderation, engagement, and real-time community care.

Gaming isn’t just about play — it’s about people. And I’m here to help make their experience safer, smoother, and more human.

With hands-on experience supporting a major global gaming platform, I help studios, publishers, and agencies ensure that communication, moderation, and escalation workflows are handled with clarity, consistency, and cultural awareness.

I’ve been trained by PlayStation to work as a moderator within structured systems that require speed, discretion, and a strong understanding of gamer tone and behavior. I know how to navigate the energy, expectations, and risks of gaming communities while protecting platform integrity behind the scenes.

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What I can Do for You

🎮 Platform Moderation & Policy Enforcement
  • Skilled in reviewing content, applying platform rules, and identifying behavioral risks
  • Managing user reports and flagged content within internal moderation systems
  • Following strict workflows, escalation protocols, and platform tone guidelines
  • Supporting healthy environments without direct user interaction
📂 Account-Level Escalation Support
  • Experienced with user appeals, complaints, and account concerns
  • Reviewing sensitive cases while maintaining neutrality and consistency
  • Documenting and handling issues with attention to brand, legal, and ethical standards
🗣️ Tone-Sensitive, Multilingual Communication
  • Fluent in French and English, able to recognize tone shifts, sarcasm, and cultural nuance
  • Adapting communication approach depending on age group, platform, and region
  • Maintaining brand-aligned tone while working within preset templates or workflows
🎧 Trained, Discreet, Gamer-Aware
  • Trained by PlayStation to meet high moderation and safety standards
  • Familiar with gamer culture — humor, escalation patterns, and platform dynamics
  • Professional, detail-oriented, and comfortable working in complex, collaborative environments

Gaming culture is fast, emotional, and public — and it demands structure, empathy, and fluency in tone. I bring that balance to every case I handle behind the scenes.