I support automotive brands in delivering clear, respectful, and human communication — with a strong focus on tone, consistency, and public-facing engagement.
I’m currently working as an Engagement Specialist for Nissan France and Belgium, managing their presence across social platforms and helping shape how the brand interacts with its audience.
My role includes answering customer questions, handling feedback, and ensuring that every message — whether it’s a comment, complaint, or compliment — is met with the right tone and the right level of care.
I work in both French and English, adapting to the expectations of each market while maintaining a unified brand voice.
In a sector where trust and reliability are essential, I help ensure that every public interaction reflects the values and professionalism of the brand — from vehicle questions to service feedback.
What I Can Do for You
Whether you’re a car brand, agency, or mobility service, I can help you support and protect your digital voice through responsive, brand-sensitive engagement.
Public-Facing Engagement
- Managing brand interactions on social media and messaging platforms
- Responding to user comments, questions, and concerns with accuracy and care
- Maintaining a consistent voice across languages and markets (French / English)
Customer Care & Issue Handling
- Responding to questions about products, services, dealerships, and promotions
- Flagging and tracking recurring issues or themes from the customer base
- Supporting customer satisfaction through timely, empathetic responses
Tone & Brand Alignment
- Respecting brand tone, safety protocols, and internal response templates
- Adapting language to suit technical content, emotional tone, or urgency
- Working within structured workflows while keeping the human touch
MARIE-SOPHIE GERMAIN 