I support automotive brands in building trust, clarity, and consistency through responsive and human-centered engagement.
As an Engagement Specialist for Nissan France and Nissan Belgium through The Social Element, I manage public interactions across social platforms, helping the brand stay connected with its audience — from curious prospects to loyal drivers. My work ensures that every message reflects the company’s voice, values, and commitment to service.
In the automotive industry, online conversations often revolve around precision, reliability, and customer confidence. Whether responding to product questions, managing feedback, or guiding users through support channels, I bring a calm, professional tone and clear information to every interaction.
My work includes:
- Handling public and private messages across official brand channels
- Maintaining tone consistency across markets and languages
- Supporting customers with timely, accurate responses
- Flagging potential issues and contributing to brand reputation monitoring
- Collaborating with teams to support launches and promotions through social engagement
With experience in community engagement, social customer care, and media-facing communication, I help automotive brands navigate digital spaces with a voice that is both reliable and relatable.
Cars move people — and so do the conversations around them. I help brands like Nissan stay present, clear, and connected in those everyday moments that shape loyalty.
What I can Do for You
Whether you’re a car brand, agency, or mobility service, I can help you support and protect your digital voice through responsive, brand-sensitive engagement.
🚗 Public-Facing Engagement
- Managing brand interactions on social media and messaging platforms
- Responding to user comments, questions, and concerns with accuracy and care
- Maintaining a consistent voice across languages and markets (French / English)
🛠️ Customer Care & Issue Handling
- Responding to questions about products, services, dealerships, and promotions
- Flagging and tracking recurring issues or themes from the customer base
- Supporting customer satisfaction through timely, empathetic responses
🎯 Tone & Brand Alignment
- Respecting brand tone, safety protocols, and internal response templates
- Adapting language to suit technical content, emotional tone, or urgency
- Working within structured workflows while keeping the human touch
Whether responding to drivers or representing a global brand, I bring precision, clarity, and trust to every interaction.
MARIE-SOPHIE GERMAIN 